Privacy policy

This Privacy Policy outlines how absolute-dogs.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we gather specific information about your device and your interaction with the Site, as well as information necessary to process your purchases. Additional information may be collected if you contact us for customer support. In this Privacy Policy, "Personal Information" refers to any information that can uniquely identify an individual, as detailed below.

Device Information

  • Examples of Personal Information collected: Web browser version, IP address, time zone, cookie information, site or product views, search terms, and interactions with the Site.
  • Purpose of collection: To accurately load the Site for you and perform analytics on Site usage to optimise our Site.
  • Source of collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with our processor Shopify.

Order Information

  • Examples of Personal Information collected: Name, billing and shipping address, payment information (including credit card numbers), email address, and phone number.
  • Purpose of collection: To fulfil our contract, process payments, arrange shipping, provide invoices/order confirmations, communicate with you, screen orders for potential risk/fraud, and provide information or advertising based on your preferences.
  • Source of collection: Directly collected from you.
  • Disclosure for a business purpose: Shared with our processor Shopify and other vendors for fulfilment and service provision.

Customer Support Information

  • Purpose of collection: To provide customer support.
  • Source of collection: Directly collected from you.
  • Disclosure for a business purpose: Vendors used to provide customer support.

Contacting Us for Support or Questions

For any return inquiries or customer support questions, please visit our Help Centre at Absolute Dogs Help Centre for assistance. This centralised support hub ensures that all your concerns are addressed promptly and efficiently.

GDPR Compliance

We adhere to the General Data Protection Regulation (GDPR) principles, ensuring the privacy and protection of user data within the European Economic Area (EEA). If you wish to exercise any GDPR-related rights (access, rectification, erasure, or data portability), please contact us via our Help Centre.

Changes to This Policy

We reserve the right to modify this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. The current version of the policy will always be accessible on our site.

Contact Information

For more detailed information about our privacy practices, questions, or complaints, please reach out through our Help Centre. Our commitment to privacy extends to addressing any concerns you might have.

Data Protection Authority

Should you have unresolved issues after contacting us, you have the right to contact the relevant data protection authority. For users in the UK, complaints can be directed to the Information Commissioner's Office (ICO) at https://ico.org.uk/make-a-complaint/