Terms and Conditions

Delivery of Goods

Once dispatched all items are aimed to be delivered within 14 working days, however clothing and printed items may take longer.  If you have any questions regarding delivery please email ask@absolute-dogs.com.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SITE

1. What’s in these terms?

These terms tell you the rules for using our website absolute-dogs.com (our site).

2. Who we are and how to contact us

absolute-dogs.com is a site operated by absoluteDogs Ltd (“We“). We are registered in England and Wales under company number 09163425 and have our registered office at 8-10 Queen Street, Seaton, Devon, EX12 2NY. Our main trading address is East Bowerland Farm, Okehampton, Devon, EX20 4LZ. Our VAT number is GB 219 2654 05..

We are a limited company.

To contact us, please email ask@absolute-dogs.com or telephone our customer service line on 01395 642034.

3. By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

4. There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy [PRIVACY POLICY].  See further under clause 15.
• Our Acceptable Use Policy [ACCEPTABLE USE POLICY], which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
• Our Cookie Policy [COOKIE POLICY], which sets out information about the cookies on our site.

If you purchase services and/or digital content from us, our Terms and Conditions of supply [WEBSITE TERMS AND CONDITIONS OF SUPPLY] will apply to the sales.

5. We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

6. We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

7. We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

8. You must keep your account details safe

If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at ask@absolute-dogs.com or by telephone on 01395 642034.

9. How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

10. Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

11. We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

12. User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us on 01395 642034 or at ask@absolute-dogs.com 

13. Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Supply [WEBSITE TERMS AND CONDITIONS OF SUPPLY].

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.
• In particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

If you are a consumer user:

• Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

14. How we may use your personal information

We will only use your personal information as set out in our Privacy Policy [PRIVACY POLICY].

15. Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy [ACCEPTABLE USE POLICY].

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you licence to us are described in Rights you are giving us to use material you upload .

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy [ACCEPTABLE USE POLICY].

You are solely responsible for securing and backing up your content.

16. Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us the following rights to use that content:

• a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform your content in connection with the service and/or digital content provided by the website and across different media including, without limitation, to promote this website and our services.

17. We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

18. Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy [ACCEPTABLE USE POLICY].

If you wish to link to or make any use of content on our site other than that set out above, please contact ask@absolute-dogs.com  

19. Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

20. Our trade marks absoluteDogs is a trade mark of absoluteDogs Ltd. You are not permitted to use such trade mark without our approval, unless they are part of material you are using as permitted under How you may use material on our site.

absoluteDogs Ltd Training Website

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

1. What’s in these terms?

These terms tell you the rules for using our website absolutedogstraining.com (our site).

2. Who we are and how to contact us

absolutedogstraining.com is a site operated by absoluteDogs Ltd (“We“). We are registered in England and Wales under company number 09163425 and have our registered office at 8-10 Queen Street, Seaton, Devon, EX12 2NY. Our main trading address is East Bowerland Farm, Okehampton, Devon, EX20 4LZ. Our VAT number is GB 219 2654 05..

We are a limited company.

To contact us, please email ask@absolute-dogs.com  or telephone our customer service line on 01395 642034.

3. By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

4. There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy [PRIVACY POLICY].  See further under clause 15.
• Our Acceptable Use Policy [ACCEPTABLE USE POLICY], which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
• Our Cookie Policy [COOKIE POLICY], which sets out information about the cookies on our site.

If you purchase services and/or digital content from us, our Terms and conditions of supply [WEBSITE TERMS AND CONDITIONS OF SUPPLY] will apply to the sales.

5. We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

6. We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

7. We may suspend or withdraw our site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

8. You must keep your account details safe

If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at ask@absolute-dogs.com or by telephone on 01395 642034.

9. How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

No materials or content provided by us on this site may be copied, reproduced, uploaded, posted, displayed or linked in any way, whether in whole or part, without our prior written consent.

Your use of the materials or content provided by us on this site will be subject to our Terms and Conditions for Supply [TERMS AND CONDITIONS FOR SUPPLY].

10. Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

11. We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

12. User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us on 01395 642034 or at ask@absolute-dogs.com 

13. Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Supply [WEBSITE TERMS AND CONDITIONS OF SUPPLY].

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.
• In particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

If you are a consumer user:

• Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

14. How we may use your personal information

We will only use your personal information as set out in our Privacy Policy [PRIVACY POLICY].

15. Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy [ACCEPTABLE USE POLICY].

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you licence to us are described in Rights you are giving us to use material you upload .

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy [ACCEPTABLE USE POLICY].

You are solely responsible for securing and backing up your content.

16. Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us the following rights to use that content:

• a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform your content in connection with the service and/or digital content provided by the website and across different media including, without limitation, to promote this website and our services.

17. We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

18. Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy [ACCEPTABLE USE POLICY].

If you wish to link to or make any use of content on our site other than that set out above, please contact ask@absolute-dogs.com 

19. Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

20. Our trade marks

absoluteDogs is a trade mark of absoluteDogs Ltd. You are not permitted to use such trade mark without our approval, unless they are part of material you are using as permitted under How you may use material on our site.

TERMS OF DIGITAL & GIFTED PHYSICAL CONTENT

1. These terms
   1. What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
   2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
   3. Who they apply to. These terms and conditions apply to both consumers and businesses except where expressly provided otherwise.
2. Information about us and how to contact us
   1. Who we are. We are absoluteDogs Ltd a company registered in England and Wales. Our company registration number is 09163425 and our registered office is at 8 – 10 Queen Street, Seaton, Devon, EX12 2NY. Our registered VAT number is GB 219 264 05.
   2. How to contact us. You can contact us by telephoning our customer service team at 01395 642034 or by writing to us at ask@absolute-dogs-com
   3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
   4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
   1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
   2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
   3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4. Our products
   1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
   2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
5. Your use of the services and/or digital content
   1. Right to use the services and/or digital content. Subject to the rest of these terms, we grant you a non-exclusive, non-transferable right to use the services and/or digital content
      1. for an indefinite period if you buy any services and/or digital content which we have agreed you can keep and/or access (as appropriate) indefinitely; or
      2. until your contract with us comes to an end if you buy the services and/or digital content pursuant to a subscription service or for a fixed period.
   2. The minimum system requirements for use of the services and/or digital content. To be able to access the services and/or digital services you must have Internet access. The minimum system requirements needed to access or operate the services and/or digital content are the most up to date version of either Safari, Google Chrome, Internet Explorer or Mozilla Firefox.
   3. Prohibitions on the use of the services and/or digital content. You shall not:
      1. copy the services and/or digital content except where such copying is incidental to normal use of the services and/or digital content, or where it is necessary for the purpose of back-up or operational security;
      2. rent, lease, sub-license, translate, merge, adapt, vary, modify, sell, transfer, distribute, disclose or otherwise commercially exploit the services and/or digital content or any materials provided in the course of the services or otherwise make the services and/or digital content available to any third party whether in whole or part;
      3. disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the services and/or digital content nor attempt to do any such thing;
      4. use the services and/or digital content to create any services and/or digital content which is substantially similar;
      5. use the services and/or digital content to provide services to third parties;
      6. attempt to obtain, or assist third parties in obtaining access to the services and/or digital content.
   4. Intellectual property rights in the services and/or digital content. You acknowledge that all intellectual property rights in the services and/or digital content, including any materials or content provided by us in the course of the services and/or digital content, anywhere in the world belong to us. No materials or content provided by us in the course of the services and/or supply of the digital content may be copied, reproduced, uploaded, posted, displayed or linked to in any way, whether in whole or part, without our prior written consent.
   5. Using the services and/or digital content to train your dog. Prior to using the services and/or digital content you must ensure that your dog is fit and healthy, and has been confirmed as such by a veterinary doctor, to partake in any training activities forming part of the services and/or digital content.
6. Our rights to make changes
   1. Minor changes to the products. We may change the product:
      1. to reflect changes in relevant laws and regulatory requirements; and
      2. to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the services and/or digital content.
7. Providing the products
   1. Delivery costs. The costs of delivery will be as displayed to you on our website.
   2. When we will provide the services and/or digital content. We will begin the services and/or provide the digital content on the date set out in the order. The estimated completion date for the services is as told to you during the order process. We will cease to provide you with the services and/or digital content:
      1. if you have purchased the services and/or digital content as part of a subscription service when the contract comes to an end in accordance with clause 8.6; or
      2. if the services and/or digital content has been purchased for a fixed period, at the end of the fixed period, or any such earlier time that the contract is ended in accordance with these terms and conditions.
   3. If the products are goods. If the products are goods we will contact you with an estimated delivery date which will be within 30 days after the day on which we accept your order.
   4. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
   5. Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
      1. we have refused to deliver the goods;
      2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
      3. you told us before we accepted your order that delivery within the delivery deadline was essential.
   6. Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.5, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
   7. Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clauses 7.5 or 7.6, you can cancel your order for any of the goods or reject the goods that have been delivered. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must post them back to us. We will pay the cost of postage. Please call customer services on 01395 642034 or email us at ask@absolute-dogs.com for a return label.
   8. When you become responsible for the goods. You own a product which is goods once we have received payment in full.
   9. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract (and clause 10.2 will apply). We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
   10. Reasons we may suspendthe supply of services and/or digital content to you. We may have to suspend the supply of services and/or digital content to:
       1. deal with technical problems or make minor technical changes; and/or
       2. update the product to reflect changes in relevant laws and regulatory requirements.
   11. Your rights if we suspend the supply of services and/or digital content. We will contact you in advance to tell you we will be suspending supply of the services and/or digital content, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance for the services and/or digital content in respect of the period after you end the contract.
   12. We may also suspend supply of the services and/or digital content if you do not pay. If you do not pay us for the services and/or digital content when you are supposed to (see clause 12.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the services and/or digital content until you have paid us the outstanding amounts. We will contact you to tell you we are suspending the supply of services and/or digital content. We will not suspend the services and/or digital content where you dispute the unpaid invoice (see clause 12.6). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 12.5).
   13. Bonus Goodies. Please note that any physical products that are offered by absoluteDogs as a bonus to a paid subscription or purchase (PDT boxes, STL boxes, Training Academy Games Cards etc.) are sent as a gift. absoluteDogs will always aim to ensure all delivery charges are covered but cannot be held responsible for any additional charges imposed by Customs. Whether a shipment is a gift or has been paid for by the customer it must still go through an import procedure as determined by Customs Law in the destination country. Gift shipments are subject to import duty. The shipment is cleared through customs based on the origin country, value and quantity. The calculation of duties depends on the assessable value of a dutiable shipment. In the event that additional charges are applied it is the responsibility of the customer to pay these charges if they wish to receive the physical bonus. absoluteDogs cannot take any liability for items lost or damaged in transit or for items not received. Once items have left the warehouse they become the responsibility of the mail carrier. It is the obligation of the customer to ensure that correct address details are supplied and to notify absoluteDogs of any change to these details.
8. Your rights to end the contract
   1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
      1. If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;
      2. If you want to end the contract because of something we have done or have told you we are going to do see clause 8.2;
      3. If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
      4. If none of the circumstances in (1) to (3) above apply then:
         1. if you have purchased our services and/or digital content as part of a subscription service, see clause 8.6; or
         2. if you have purchased our services and/or digital content for a fixed period and you want to end the contract before the end of the fixed period, see clause 8.7; or
         3. if you have not purchased our services and/or digital content as part of a subscription service or for a fixed period, see clause 8.8.
   2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
      1. We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      2. there is a risk that supply of the product may be significantly delayed because of events outside our control;
      3. we have suspended supply of the product for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; or
      4. you have a legal right to end the contract because of something we have done wrong.
   3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
   4. When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
      1. digital content after you have started to download or stream these;
      2. services, once these have been completed, even if the cancellation period is still running; and
      3. sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them.
   5. How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
      1. Have you bought services? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
      2. Have you bought digital content for download or streaming? If so, you have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.
      3. Have you bought goods? If so you have 14 days after the day you (or someone you nominate) receive the goods unless:
         1. your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods; or
         2. your goods are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.
   6. Ending the contract if you have purchased our services and/or digital content as part of a subscription service. You can cancel your subscription service at any time, and you will continue to have access to the subscription service until the end of your applicable billing period. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial membership periods or unwatched digital content supplied as part of the subscription service. If you cancel your subscription service, your account will automatically close at the end of your current billing period and you will cease to have access to the services and/or digital content.
      Games Club 90 Day Satisfaction Guarantee. All new subscribers to Games Club are required to complete the Success Path located on their Games Club Dashboard. If you are not entirely satisfied after completing the Success Path you are entitled to receive a full refund within the first 90 days of your Games Club membership. We want to help you and your dog succeed and see the amazing transformation we know is possible, so if you’re not seeing the results you hoped for with Games Club, we encourage you to reach out to our Customer Services team in the first instance by emailing ask@absolute-dogs.com so we can offer you additional support.
      You are entitled to a full refund of your subscription cost if you:
      *Are within your first 90 days of a new Games Club subscription (1 per household)
      *Have completed the Success Path on your Games Club Dashboard
      *Are not a returning member
      What actions will you need to take to receive your refund?
      *Check that you have completed the Success Path
      *Check that you are still within your first 90 days as a brand-new Games Club member
      *Contact our amazing customer support team by emailing ask@absolute-dogs.com to process your refund
   7. Ending the contract if you have purchased our services and/or digital content for a fixed period. You can cancel your service at any time. Just contact us to let us know and the contract will end immediately. However, we will not refund any sums paid for the relevant fixed period and you will cease to have access to the services and/or digital content immediately on termination.
   8. Ending the contract where you have not purchased our services and/or digital content as part of a subscription service or for a fixed period, we are not at fault and there is no right to change your mind or you are outside of the time limits for changing your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1) or you are outside of the time limits for changing your mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods or digital content is completed when the product is delivered, downloaded or streamed and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind or you are outside of the time limits for changing your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct reasonable compensation for the net costs we will incur as a result of your ending the contract.
9. How to end the contract with us (including if you have changed your mind)
   1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
      1. Phone or email. Call customer services on 01395 642034 or email us at ask@absolute-dogs.com . Please provide your name, home address, details of the order and, where available, your phone number and email address.
      2. By post. Print off the model cancellation form which can be found in the Schedule at the end of these terms and post it to us at the address on the form.  Or simply write to us at that address, including details of what you bought, when you ordered or received it and your  name and address.
   2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must return the goods to us by posting them back to us. Please call customer services on 01395 642034 or email us at ask@absolute-dogs.com for a return label. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
   3. When we will pay the costs of return. We will pay the costs of return:
      1. if the products are faulty or mis-described; or
      2. if you are ending the contract because we have told you of an upcoming change to the product, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong, in all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
   4. How we will refund you. We will refund you the price you paid for the product, by the method you used for payment. However, we may make deductions from the price, as described below.
   5. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind we may deduct from any refund an amount for the supply of the service and/or digital content for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
   6. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
      1. if the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we received the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us;
      2. in all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
10. Our rights to end the contract
    1. We may end the contract if you break it. We may end the contract for the products at any time by writing to you if:
       1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due; and/or
       2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; and/or
       3. you break the terms of clause 5.3.
    2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for the products we have not provided but we may deduct or charge reasonable compensation for the net costs we will incur as a result of your breaking the contract.
    3. We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least one calendar month in advance of our stopping the supply of the product and will refund any sums you have paid in advance for the products which will not be provided.
11. If there is a problem with the product
    1. This clause applies to consumers only. You will be a consumer if you are an individual and you are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
    2. How to tell us about problems. If you have any questions or complaints about the products, please contact us. You can telephone our customer service team at 01395 642034 or write to us  at ask@absolute-dogs.com.
    3. Summary of your legal rights. We are under a legal duty to provide products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
    4. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products (other than any services) you must return them by posting them back to us. We will pay the costs of postage or collection. Please call customer services on 01395 642034 or email us at ask@absolute-dogs.com for a return label.